TERMS & CONDITIONS

These terms are issued by Auspicious Forest Co Limited (WOODS) and are effective from December 13, 2020. They cover the use of our websites – woodsonline.co.nz, as well as any display states or microsites from these websites. Use includes visits to our sites, purchases on our sites, participation in our database and promotions. These terms of use apply to you when you use our websites.

Please read these terms carefully – if you need to refer to them again they can be accessed from the link at the bottom of any page of our websites.

This website is owned and operated by WOODS

If you wish to contact us please:

E-mail: nichole.zhang@woodsonline.co.nz

Telephone:

0224116052

If you wish to contact us outside office hours please do so via email and we will respond to all queries on our return.

Making a Contract with Us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, which indicates that a contract has been made between us. We will not take payment from you until we have accepted your order. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.

An order is placed on our website via adding a product to the shopping bag and proceeding through our checkout process. The checkout process includes giving us delivery and billing details for your order, entering payment information and submitting your order. The final step is the confirmation of your order, which you are able to print as a receipt of your order. We will also e-mail you with confirmation of your order.

We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.

Payment Options

We currently accept the following credit cards:
Visa, MasterCard, American Express and PayPal.

Gift Cards

1.Introduction

These terms (Gift Card Terms) govern the use of WOODS Gift Cards, Gift Cards and eGift Cards (Gift Cards) and constitute a binding legal agreement between Auspicious Forest New Zealand Limited (collectively,WOODS, we or us) and the person purchasing, redeeming, attempting to redeem or otherwise in possession of a Gift Card (you). These Terms are to be read in conjunction with our Terms and Conditions and our other terms or policies available on our website from time to time at www.woodsonline.co.nz.

We require you to read these Gift Card Terms carefully before purchasing, redeeming or attempting to redeem a Gift Card. By purchasing, redeeming or attempting to redeem a Gift Card, you warrant and represent to WOODS that you have read and agree to be bound by these Gift Card Terms. If you are giving a Gift Card as a gift, it is your responsibility to ensure that the recipient is aware of these Gift Card Terms

2.Expiry and Validity

Gift Cards expire three (3) years after the date of issue of the Gift Card, irrespective of when a recipient of a Gift Card may receive the Gift Card (Expiry Date).
Gift Cards are not valid after the Expiry Date and any amounts remaining or unused on the Gift Card are non-refundable.
When a Gift Card reaches zero (0) balance, it is no longer valid.
All Gift Cards remain property of WOODS. Invalid Gift Cards may be destroyed by you or returned to WOODS.
GST is not charged on the purchase of a Gift Card, however taxes are still applicable on any products purchased with a Gift Card and will be included in the purchase price and deducted from the Gift Card.
Gift Cards can only be redeemed in the Country and currency in which they were purchased.
Gift Cards are non-reloadable and may not be redeemed for cash. Gift Cards are not legal tender, account/credit/debit cards or securities and no transaction statements will be sent to you regarding your Gift Card.
Once purchased, Gift Cards cannot be reloaded and any amounts on a Gift Card cannot be increased.
You are not permitted to sell your Gift Card and you cannot obtain any cash advance with your Gift Card.

3.Purchase of a Gift Card

Gift Cards may be purchased both online and in WOODS retail stores, and will be loaded in the denomination set out on the Gift Card.
Gift Cards are generally excluded from sale promotions and discounts unless otherwise specified by WOODS. Gift Cards cannot be purchased using coupon codes or discounts, including Loyalty Club tiered discounts.
Once a Gift Card has been successfully purchased, the date of issue of the Gift Card will be recorded on the Gift Card, and/or the receipt of purchase and the Gift Card will be activated.
There may be a delay with the activation of the Gift Card after purchase, whereby purchases or balance enquiries may not be made for such period. WOODS will not be responsible for such delay or any losses or damage arising from such delay.
Gift Cards are either sent the same or next day by Express Overnight Shipping. Please visit our Delivery page for shipping information.

4.Redemption on Purchases and Participating Stores

All Gift Cards, whether purchased online or in-store may be redeemed on online purchases in the Country labelled on the card and at participating WOODS retail stores (Participating Stores), subject to the exclusions below.
Participating Stores: All WOODS retail stores in New Zealand Excluded purchases: Gift Cards cannot be redeemed for the purchase of other Gift Cards.

5.Redemption

In-store: To redeem a Gift Card in-store, you must present the Gift Card at a Participating Store at the point of sale with the products that you wish to purchase, at the time of purchase. A Customer Team Member will assist you with the transaction.

Online: To redeem a Gift Card online, simply select ‘Gift Card’ as the payment method, placing the Gift Card number in the field and then select the ‘Submit Gift Card’ button. This will show the Gift Card amount redeemed and the expiry date. You then have an option to either enter a second Gift Card or fill in the credit card information below to settle the ‘Outstanding Balance’ of the order. Once this process is completed, you will receive an order confirmation email.

You agree that by redeeming a Gift Card, you authorise us to reduce the amount on your Gift Card by the value of the purchase. By redeeming a Gift Card, you agree that you are making a purchase subject to any conditions of sale as advised at the time of purchase.

If a purchase does not exceed the amount of the Gift Card, any remaining amounts will remain on the Gift Card and may be used on future purchases, valid to the same Expiry Date. Change will not be given for any remaining amounts on a Gift Card. If a purchase exceeds the value of the Gift Card, the remaining amount must be paid for using another payment method, such as cash or debit/credit card.

6.Balance

In-store: To check your Gift Card balance in-store, please ask at the register, you will need to have either your Gift Card or Gift Card number with you to check the balance.
Online: To check your Gift Card balance Online, you can do so during checkout, select ‘Gift Card’ as a payment option, place the Gift Card number in the field and then select ‘Submit Gift Card’ button. This will show Gift Card balance and expiry date.

7.Returns of purchases

Products that are purchased wholly or partially with a Gift Card may only be exchanged or returned in accordance with our Returns & Exchanges Policy.
Where a refund is issued for a product purchased wholly or partially with a Gift Card, you agree that any part of the purchase made by Gift Card may be refunded to the original Gift Card or alternatively, such refund may be provided in the form of any alternative Gift Card of the equivalent amount instead of other tender. Any amounts paid by other tender will be refunded in the same tender to the same account in which the purchase was made.
In-store: If the purchase was made in-store, you may present the product with your Gift Card and receipt at any Participating Store.
Online: If the purchase was made online, please return the item as per the instructions on your Tax Invoice to assist us with processing the request.

8.Returns or exchanges of Gift Cards

Gift Cards cannot be exchanged for a different denomination of Gift Card or for another tender, cash or discount.
Gift Cards cannot be returned or refunded for change of mind. WOODS will accept returns for Gift Cards in accordance with our Returns & Exchanges Policy and the New Zealand Consumer Law where a Gift Card is faulty or damaged as a result of a manufacturing defect or otherwise due to WOODS’s fault. WOODS does not offer returns where a Gift Card is damaged due to fault of your own.

9.Lost or stolen vouchers

WOODS is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.
Gift Cards will not be replaced or refunded if they are lost or stolen or used without permission.
If a Gift Card is reported stolen,WOODS reserves the right to cancel or void a Gift Card.

10.Cancellations and alterations

Once issued, you cannot cancel a Gift Card except if used, expired or otherwise cancelled by WOODS.
WOODS reserves the right to cancel, void or alter the balance of a Gift Card at any time without notice to you, including where a Gift Card is:
used for illegal purposes;
defrauded;
stolen;
defaced or mutilated;
altered;
issued in error; or
otherwise tampered with in any way.
Where WOODS has cancelled or voided a Gift Card due to the fault or negligence of WOODS, WOODS will issue you with a refund or replacement Gift Card at WOODS’s election.

11.Privacy

Our Privacy Policy applies to our collection of your personal information in relation to Gift Cards. Please ensure to read our Privacy Policy, which is available on our website.

12.Limitation of Liability

You agree that you are responsible for the use and protection of your Gift Card and that you are liable for all transactions on your Gift Card, except to the extent that there has been fraud or negligence by WOODS.
You have certain rights under New Zealand Consumer Law which cannot be excluded and are not affected by these Gift Card Terms. To the maximum extent permitted by law, WOODS excludes all other liability whatsoever to the you arising out of or in any way connected with these Gift Card Terms or your purchase or use of a Gift Card, including any liability for consequential or indirect losses of any kind, loss of profit, revenue or goodwill, howsoever arising and whether caused by breach of statute, breach of contract, negligence or other tort.
To the extent permitted by law, our maximum aggregate liability to you is limited to the purchase price of your Gift Card.

13.Variation and waiver

A provision of these Gift Card Terms or a right created under it, may not be waived or varied except in writing with the consent of each of the parties.

14.Severability

Any provision of these Gift Card Terms that is prohibited or unenforceable in any jurisdiction is to be severed from these Gift Card Terms in that jurisdiction to the extent of the prohibition or unenforceability. Such severability does not invalidate the remaining provisions of these Gift Card Terms nor affect the validity or enforceability of that provision in any other jurisdiction.

15.Governing Law

These Gift Card Terms are governed by New Zealand. Each party submits to the exclusive jurisdiction of courts exercising jurisdiction there in connection with matters concerning these Gift Card Terms.

16.Amendments

These Gift Card Terms may be amended from time to time by WOODS and the latest version will be published on the WOODS website. It is your responsibility to keep up to date with these Gift Card Terms.
If you do not agree with such amendments, you may contact us within two (2) weeks of us publishing the amended Gift Card Terms and we will cancel and refund your Gift Card or provide an alternate resolution.
Any amendments to these Gift Card Terms will apply to all Gift Cards purchased or redeemed after the amendment date.

17.Contact

If you have any questions or concerns relating to your Gift Card or these Gift Card Terms, please contact us via the details listed on the Contact Us page of our website.

Pricing

All prices listed on www.woodsonline.co.nz are in NZ$. All prices are correct when published. However, we reserve the right to alter prices at any time for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.

All prices are inclusive of GST.

Errors, Inaccuracies & Omissions

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers and availibility. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your order).

Website and Credit Card Security

We take website and credit card security extremely seriously, and always endeavour to provide a secure, safe platform on which to conduct online transactions. However, we accept no responsibility for any loss or misuse of personal information provided to us through this site. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the Internet. This encryption scrambles details such as credit card number, billing details and delivery address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorized access to your password and to your computer. Ensure you logout when you have finished visiting our website especially if you access from a shared computer.

Delivery Charges

New Zealand
WOODS offers free standard shipping for domestic orders when you order over NZD $99, delivered New Zealand addresses.

Please note that we can only deliver to physical street addresses and that a signature is required for all deliveries. If goods are lost or damaged in transit, please contact us within 7 business days at nichole.zhang@woodsonline.co.nz. We will use this delivery information to make a claim against the carriers. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our carriers that delivery was not successful.

Rest of World:

The delivery charge for international orders are calculated during the checkout process. You will be responsible for any local duty payable on receipt of your order; which includes any order sent as a gift, whereby the recipient will be responsible.

Please note that we can only deliver to valid street address and that a signature is required for all UPS deliveries. If goods are lost or damaged in transit, please contact us within 20 business days at nichole.zhang@woodsonline.co.nz. We will use this delivery information to make a claim against the carriers. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our carriers that delivery was not successful.

Delivery Period

We endeavour to ensure that orders for delivery to addresses within New Zealand arrive within 3 business days of the order being placed and disptached. We endeavour to ensure that orders for delivery to addresses outside of New Zealand arrive within 17 business days of the order being placed and dispatched.

To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. You can track your order via the Track Your Order link at the bottom of every page of our websites; you will need your order number to do so.

Returns

WOODS is dedicated to providing quality goods and services to our customers. We hope you will love what you have ordered, but if something isn’t correct, please let us know.

Change of Size or Unwanted Goods

WOODS will accept the return of unworn goods within 30 days of receipt. Please contact us at nichole.zhang@woodsonline.co.nz to obtain details of where to send your return item/s.

Please securely package and return the item/s to us in original condition, unworn and with tags attached. Ensure you include your packing slip as proof of purchase, and we will endeavour to replace your item/s or alternatively refund your purchase price (less postage) using the original payment method. For item/s exchange, once we have checked the availability of the requested goods, we will e-mail you to arrange the additional payment for the postage of these new item/s.

We will make every effort to ensure that replacement orders for delivery to addresses within New Zealand arrive within 5 business days of WOODS receiving the returned item/s; the replacement postage fee being paid and the order being dispatched. We will make every effort to ensure that replacement orders for delivery to addresses outside of New Zealand and Australia arrive within 14 business days of WOODS receiving the returned item/s; the replacement postage fee being paid and the order being dispatched.

Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy, ie whether you would like a refund or replacement and if replacement the exact details of what you would like, including the name, size and colour as per the information for that item on our website.

Unfortunately, your shipping and handling charges on these returns are non-refundable.WOODS is not liable for the loss of garments being returned. To protect yourself, you may want to use an insured service to return your goods, as these remain the property of the customer until a confirmation email is sent to acknowledge our receipt of the item/s.

Supply Error

WOODS will accept the return of goods supplied in error within 30 days of receipt. Please contact us atnichole.zhang@woodsonline.co.nz to arrange a free replacement delivery of the correct item/s, or we will refund your purchase price if out of stock.

We will make every effort to ensure that correction orders for delivery to addresses within New Zealand and Australia arrive within 5 business days WOODS receiving the returned item/s; and the order being dispatched. We will make every effort to ensure that replacement orders for delivery to addresses outside of New Zealand arrive within 14 business days of WOODS receiving the returned item/s and the order being dispatched.

Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy. Please securely package your return item/s with supporting documentation.

Faulty Goods

WOODS will accept the return of goods delivered that are faulty within 30 days of receipt. Our quality control team inspect all deliveries from www.woodsonline.co.nz to ensure the goods you receive meet our exacting quality standards. However, if you do receive a faulty or damaged item/s please contact us atnichole.zhang@woodsonline.co.nz to arrange a free replacement delivery, or we will refund your purchase price if out of stock.

We will make every effort to ensure that replacement orders for delivery to addresses within New Zealand arrive within 5 business days of WOODS receiving the returned item/s; and the order being dispatched. We will make every effort to ensure that replacement orders for delivery to addresses outside of New Zealand arrive within 14 business days of WOODS receiving the returned item/s and the order being dispatched.

Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy.

Please securely package your return item/s with supporting documentation.

Store Exchanges and Refunds

You may return or exchange a product bought on wwwwoodsonline.co.nz at any of our retail stores within 30 days of receipt. Click our Stores link to find the store nearest you. Goods must be returned in original condition, unworn and with tags attached. Please ensure you have your supporting documentation as proof of purchase. For refunds, you will be required to present the same credit card that was used to make the purchase online. If you are not the card holder yourself, you will need to have the card holder present when the item is returned, so that they can accept the payment back onto their credit card. International orders outside New Zealand and Australia are only able to return items by post.

Gift Exchange

Forgift exchange information please contact us at nichole.zhang@woodsonline.co.nz

For any additional information on our returns policy please contact us at nichole.zhang@woodsonline.co.nz or telephone:0224116052

If you wish to contact us outside office hours please do so via email and we will respond to all queries on our return.

Colours

We have made every effort to portray the colour of our goods as accurately as possible. However, because the actual colours you see depend upon the monitor you view our websites from, WOODS cannot guarantee that your monitor’s display of any colour will provide a completely accurate representation of our garment/s.

Intellectual Property

WOODS owns many trademarks world wide including the English Pointer dog device.WOODS protects its rights and does not permit anyone to copy, sell or publish any content or parts of this website for any public or commercial purpose without its express written permission.

Accessing Our Services

Other than connecting toWOODS’s website provider’s servers by HTTP requests using a web browser, you may not gain access to WOODS’s website provider’s servers. You agree not to disrupt, modify or interfere with our websites or services and their associated software, hardware and servers in any way. You also agree not to modify any content or service onWOODS’s websites. Furthermore, you agree not to use our sites in any inappropriate or unlawful way.

Disclaimer

Our websites are intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us. WOODS is not liable for any loss or damages suffered by anyone using this website or the content on this website for purposes beyond which WOODS intended.

Hyperlinks

Links may only be established to any WOODS site from any other site with the consent of WOODS. WOODS is not responsible for the content of sites linked to a WOODS site, and will not be liable for any loss or damage suffered by the users of our websites when linking to other sites from our own sites.

Governing Law

Auspicious Forest New Zealand Limited is the owner of this website and is the contracting party. Our Terms of Use are governed by New Zealand law under the jurisdiction of New Zealand courts.

Changes to these Terms of Use

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.